GRIEVANCE HANDLING MECHANISM

Please provide your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.

For complaints get connected with Compliance Department by calling us on PABX: 92-21-35630971 to 75.
                                                                     OR
Write to us and drop your complaint/suggestions in complaint boxes at our branch or at our Head Office at.
 
Mailing Address: First Floor, Tower A
Finance & Trade Centre
Shahra-e-Faisal
Karachi 
PABX: 92-21-35630971 to 75 Ext. 151, 272
Fax No: 92-21-35630969
Email: complaints@pakoman.com
 
Please provide the following while writing to us
Company Name
Mailing Address & Telephone No. and e-mail
Name and designation of the complainant
Issue / Complain
Supporting Documents
 
Complaint Lodgement Process
Tentative Turn Around Time (TAT) for handling complaints is within 05 working days and maximum 08 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 15 working days.

For complaints through SBP Sunwai portal, please click below link

https://sunwai.sbp.org.pk