GRIEVANCE HANDLING MECHANISM
Please provide your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.
For complaints get connected with Compliance Department by calling us on PABX: 92-21-35630971 to 75.
OR
Write to us and drop your complaint/suggestions in complaint boxes at our branch or at our Head Office at.
| Mailing Address: | First Floor, Tower A Finance & Trade Centre Shahra-e-Faisal Karachi |
| PABX: | 92-21-35630971 to 75 Ext. 151, 272 |
| Fax No: | 92-21-35630969 |
| Email: | complaints@pakoman.com |
Please provide the following while writing to us
• Company Name
• Mailing Address & Telephone No. and e-mail
• Name and designation of the complainant
• Issue / Complain
• Supporting Documents
Complaint Lodgement Process
Tentative Turn Around Time (TAT) for handling complaints is within 05 working days and maximum 08 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 15 working days.